Frequently Asked Questions:
I have a discount code. Where do I enter it?
First add your order to your Shopping Cart. Next, click Checkout and then enter your code into the Discount Code box and click the Apply button.
When will my order ship?
All orders are shipped within 24 hours excluding weekends and holidays. All shipments within the continental United States are free.
What is your return policy?
If you are unhappy with your purchase, simply return it to us. We will provide you with a full refund of the purchase price.
What is the best way to store vanilla beans?
It is best to store your vanilla in an airtight container or in vacuum sealed packaging. After opening your sealed package of vanilla, you should store the remaining beans in a tightly sealed jar - preferably glass - or place them in a Ziploc bag free from as much as possible and then into a mason jar and place the jar in the cupboard away from direct sunlight. Vanilla beans should never be refrigerated.
How long will the beans last if kept in the original packaging?
Our beans are shipped vacuum sealed which prevents the beans from being oxidized. The vacuum sealed packaging is airtight. This allows the beans to remain fresh for an indefinite period of time, even years in most cases!
Where are your beans harvested?
Our vanilla is harvested from local vanilla farms in the Sambava region of Madagascar. From time to time, we also source vanilla from other territories within the "Bourbon" region such as Indonesia, Tahiti, and the island of New Caldonia.
How are your vanilla beans cultivated?
Patience and attention to detail are a must throughout the growing process of the vanilla plant which is actually an orchid that grows in remote regions on family farms or village plantations in Sambava, Madagascar where most of our beans are sourced. The natural, traditional cultivation process that is free of chemicals and pesticides involves:
After months of growing, mature pods must be harvested, always by hand. The first step of preparation is scalding, it consists in soaking the beans in hot water in order to stop their maturation.
Following this, the beans will go through a drying phase in which the pods are sorted and categorized. Finally, they will be placed in sealed boxes protecting them from external moisture during this last stage that is maturing.
Where are your offices located?
All packages are processed and shipped from our facility in New York, USA. Our mailing address is: